Sportsbet Operations Executive
Our Sportsbook Operations team is growing and we are looking for new talent to join us on our journey!
As a Sportsbet Operations Executive you will be a vital part of the team, dedicated to delivering an exceptional experience for Sportsbet clients. In this role, you will provide advanced support to Customer Experience Agents and assist other departments with various operational tasks.
Working at our company means working at a young, international, and fast-paced fintech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun!
Please bear in mind that we don't provide a work permit related support.
Your day-to-day
- Maximising customer experience by making sure navigation on the site is user-friendly and extremely fast
- Reviewing and updating customer accounts, processing settlements and bonuses
- Second-level support for Customer Experience Agents
- Managing and monitoring different country regions
- Helping other departments with operational tasks
- Offer management activities
- Managing Sportsbet-specific live incidents (where applicable)
- Processing necessary changes to support Sportsbet domain management
Your background and mindset
- Good knowledge of sports
- Proficiency in Excel and competent computer skills
- Excellent communication skills and an eye for detail
- A team player mindset
- Experience in the Crypto industry is a plus.
Benefits for you
- Learning & Growth. Personal L&D budget, internal and external training, company-wide knowledge-sharing sessions, smooth onboarding experience through Yolo Takeoff, and plenty of career development opportunities.
- Slice of Yolo. A unique chance to invest in Yolo Group's venture fund, support the startups shaping our ecosystem, and grow alongside the businesses you believe in.
- Wellbeing. Monthly sports allowance, paid wellness days, private health insurance, and mental health support - a balanced work-life approach to support both physical and mental wellbeing.
- Milestones & Moments. Extra paid time off for your birthday, work anniversaries, marriage, child’s first school day, and other personal and professional milestones.
- Workplace Experience. Modern offices, top-notch equipment, and all the coffee, snacks, and drinks you need to stay fueled and perform at your best, whether you’re remote or in-office.
- Legendary Events. Annual Yolo Gala, summer parties, quarterly Meet & Mingle and regular team events - a mix of formal gatherings and spontaneous celebrations to keep the team spirit high.
- Department
- Yolo Entertainment
- Locations
- Melbourne, Australia
- Employment type
- Full-time
- Product
- Sportsbook
Melbourne, Australia
Benefits and perks
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Fit, Healthy, and Feeling Well
At Yolo Group, we know that building a great business is a marathon, not a sprint. Our active team members thrive with our comprehensive wellness benefit. From gym access and swimming pools to sports teams, fitness classes and holistic opportunities, we support your physical and mental health. Your health, your choice – we're here to support your whole self!
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Birthday Day Off
Celebrate your special day your way! We're delighted to offer you a day off on your birthday, allowing you to create memorable moments with your loved ones. It's our way of showing appreciation for you as an individual, not just an employee.
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Growing to New Heights
Growth is embedded in our DNA. We take pride in our diverse in-house learning & development programs, where you'll not only acquire new skills but also put them into practice through ambitious, startup-like business projects. Additionally, we offer opportunities for volunteering – both individually and as a team – fostering personal growth while making a positive impact in our communities.
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Work Hard, Play Harder
We believe in celebrating our achievements and fostering strong team bonds. Enjoy our legendary parties, summer outings, and festive Christmas galas. But that's not all – we spice things up with monthly office events, from themed gatherings to team-building activities, ensuring there's always something exciting on the horizon. At our company, we work with passion and play with enthusiasm!
Workplace & Culture
Together we reach for the moon!
If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters!
We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects. Working at Yolo Group guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.
We value our employees as we do our customers by putting them at the centre of our universe.
Sportsbet Operations Executive
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