Our Customer experience department is growing, and we are looking for new talent to join us on our journey!

Working at our company means working at a young, international, and fast-paced iGaming and technology company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun! 

As a Customer Experience Specialist, you will play a crucial role in our Customer Experience Team. Your primary responsibility is to deliver exceptional service to our clients by owning and resolving their inquiries and issues at the first point of contact.We are dedicated to surpassing customer expectations, which means our Specialists thrive in a dynamic, ever-evolving, and innovative environment. Our commitment to putting customers first is at the heart of everything we do.

Your daily tasks will be

• Engaging with customers in a supportive and empathetic manner via chat and email to address their needs in English and any other language listed.
• Investigating, escalating, and resolving customer queries via working with multiple backoffices and internal tools.
  
• Collaborating with other teams and external partners.
  
• Working with data tools to monitor and analyse customer behaviour to identify customer metrics and data.
  
• Handling the communications of fraud, security and responsible Gambling cases.
  
• Generating transaction reports for customers.
  
• Upselling and conversion initiatives for crypto currencies, promotions and other revenue-generating activities.
  
• Being an active voice for the best customer experience inside the company;
  
• Reinforcing the culture and core values of Yolo Entertainment through appropriate behaviours and actions.
  
  

What we expect from you

• Fluent to a native level in written and verbal communication in English and Japanese.
  
• Excellent communication skills with customers and internally with the team.
  
• Great eye for detail and problem solving.
  
• Ability to multitask, work in a team, and adapt quickly.
  
• Tech-savvy – skilled with computers and new technologies.
  
• Previous experience managing demanding customers.
  
• Basic knowledge of cryptocurrencies, sports betting, and casino games is a plus.
  
  

Benefits that support your growth, well-being, and work-life balance

• Generous learning & development package: personal development opportunities & trainings, company-wide knowledge sharing & trainings.
• Opportunity to Invest: Become a part of the Group’s venture fund, Slice of Yolo, and invest in our future.
• Well-Being Focus: Monthly sports allowance, three wellness days per year, and private health insurance.
• Celebrating Together: Birthday day off, additional paid vacation days for personal life milestones (like your child's first school day, marriage, and more).
• Recognition for Milestones: Enjoy tenure-driven benefits to celebrate your personal and professional journey with us.
• Comfortable Work Environment: Cozy offices with an abundance of fresh fruit, snacks, drinks, and a positive atmosphere.
• Unforgettable Events: Attend legendary events and network with colleagues across the entire Group.
• The company’s provided mobile plan through Epic, with the plan set according to your role.

If you feel excited, but would like to hear more, don't hesitate to apply, and we will sort everything out as we go! 

Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 900+ Yoloers from 60+ different nationalities around the world, the Yolo's disruptive DNA is matched only by a desire to take everything we work on "to the moon".