Our Fraud and Payments Team is looking for new talent to join us on our journey! 🚀

Working at our company means working at a young, international, and fast-paced iGaming and technology company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun! 🎉

As a Fraud and Payments Team Lead, you'll manage and support a team of Fraud and Payments Specialists, ensuring tasks are completed, schedules are optimised and performance remains consistent. You'll organise training, maintain documentation, address feedback and collaborate with other departments to improve workflows. Additionally, you'll assist with fraud case decisions, onboarding, and team development to drive efficiency and improvement. 

✍️ Your daily tasks will be 

• Leading and managing a team of Fraud and Payments Specialists, ensuring consistent performance;
• Conducting monthly one-on-one meetings with team members to provide feedback and guidance;
• Preparing and managing shift schedules, ensuring proper resource allocation;
  
• Serving as the main contact for Specialists regarding incidents, feedback, and improvements;
  
• Developing and implementing performance improvement plans for team members when necessary;
  
• Leading the recruitment and selection of new team members to ensure high-quality hires and a good candidate experience;
  
• Delivering training for new hires and ongoing development for existing team members;
  
• Ensuring agents complete assigned tasks, including updating security features and finishing surveys or requirements;
  
• Organising meetings, training sessions, and other work-related activities;
  
• Collaborating with CX Team Leads and other departments to optimise workflows;
  
• Maintaining and updating relevant Confluence pages for accurate documentation;
  
• Supporting final decision-making in fraud cases as required;
  
• Stepping in to perform Fraud and Payments Specialist’s duties in case of emergency situations;
  
• Attending organisational training conferences to enhance team proficiency and skills.

✔️ What we expect from you

• Exceptional multitasking abilities with strong organisational and time management skills;
  
• 2 years of experience in a Senior Fraud Position in the iGaming industry;
  
• Knowledge about risk management, online payment systems, regulations and understanding of KYC;
  
• Great leadership skills;
  
• Keen attention to detail and the ability to manage tasks efficiently;
  
• Fluent in written and spoken English at a professional level;
  
• Skilled in conducting productive feedback sessions, including handling challenging conversations;
  
• Committed to aligning with and contributing to Team and Company goals and vision;
  
• Dedicated to developing team members' skills and supporting their growth.

🚀 Benefits that support your growth, well-being, and work-life balance

• Generous learning & development package 📚: personal development opportunities & trainings, company-wide knowledge sharing & trainings.
• Opportunity to Invest 💸: Become a part of the Group’s venture fund, Slice of Yolo, and invest in our future.
• Well-Being Focus 🧘: Monthly sports allowance, three wellness days per year, and private health insurance.
• Celebrating Together 🎉: Birthday day off, additional paid vacation days for personal life milestones (like your child's first school day, marriage, and more).
• Recognition for Milestones 🌟: Enjoy tenure-driven benefits to celebrate your personal and professional journey with us.
• Comfortable Work Environment 🏢: Cozy offices with an abundance of fresh fruit 🍎, snacks, drinks, and a positive atmosphere.
• Unforgettable Events 🎊: Attend legendary events and network with colleagues across the entire Group.
• Temporary Remote Working Options 🏡: Enjoy flexibility with opportunities to work remotely.
• Free Parking 🚗: Office parking available.
• The company’s provided mobile plan through Epic, with the plan set according to your role.

If you feel excited, but would like to hear more, don't hesitate to apply, and we will sort everything out as we go! 

Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 900+ Yoloers from 60+ different nationalities around the world, the Yolo's disruptive DNA is matched only by a desire to take everything we work on "to the moon".