Sportsbet Operations Executive
As a Sportsbet Operations Executive, you'll be an essential member of the Sportsbet Operations team, providing an unbeatable experience for our clients. You'll provide second-level support for Customer Experience Agents and help other departments with operational tasks.
Working at our company means working at a young, international, and fast-paced iGaming and technology company that offers an ideal workplace for those who want to impact an organization's growth and are craving responsibilities. It also means having lots of fun 🎉
✍️ Your daily tasks will be
- Maximizing customer experience by making sure navigation on the site is user-friendly and extremely fast;
- Reviewing and updating customer accounts, processing settlements and bonuses;
- Second-level support for Customer Experience Agents;
- Managing and monitoring different country regions;
- Helping other departments with operational tasks;
- Offer management activities;
- Managing Sportsbet-specific live incidents (where applicable).
✔️ What we expect from you
- Good knowledge of sports;
- Proficiency in Excel and competent computer skills;
- Excellent communication skills and an eye for detail;
- Excellent level of verbal and written English;
- A team player mindset;
- Experience in the Crypto industry is a plus.
🚀 What will you find at Yolo Group?
- Generous learning & development package 📚 (personal development plan & trainings, company-wide knowledge sharing & trainings)
- Opportunity to invest in the Group’s own venture fund, Yolo Investments 💸
- Focus on your well-being via monthly sports compensation, and private health insurance
- Celebrating together! 🥳 Birthday day off, paid vacation days to celebrate personal life achievements, e.g., child’s first school day, marriage, etc.
- Comfortable offices with plenty of fruits 🍎, snacks, drinks, and good vibes
- Most legendary events and networking opportunities with colleagues across the whole Group 🎉
If you feel excited but want to hear more, don't hesitate to apply, and we will sort everything out as we go!
Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 1000+ Yoloers from 60+ different nationalities around the world, the Yolo's disruptive DNA is matched only by a desire to take everything we work on "to the moon".
- Locations
- Melbourne, Australia
- Employment type
- Full-time
- Product
- Sportsbet
Melbourne, Australia
Benefits and perks
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Fit, Healthy, and Feeling Well
At Yolo Group, we know that building a great business is a marathon, not a sprint. Our active team members thrive with our comprehensive wellness benefit. From gym access and swimming pools to sports teams, fitness classes and holistic opportunities, we support your physical and mental health. Your health, your choice – we're here to support your whole self!
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Birthday Day Off
Celebrate your special day your way! We're delighted to offer you a day off on your birthday, allowing you to create memorable moments with your loved ones. It's our way of showing appreciation for you as an individual, not just an employee.
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Growing to New Heights
Growth is embedded in our DNA. We take pride in our diverse in-house learning & development programs, where you'll not only acquire new skills but also put them into practice through ambitious, startup-like business projects. Additionally, we offer opportunities for volunteering – both individually and as a team – fostering personal growth while making a positive impact in our communities.
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Work Hard, Play Harder
We believe in celebrating our achievements and fostering strong team bonds. Enjoy our legendary parties, summer outings, and festive Christmas galas. But that's not all – we spice things up with monthly office events, from themed gatherings to team-building activities, ensuring there's always something exciting on the horizon. At our company, we work with passion and play with enthusiasm!
Workplace & Culture
Together we reach for the moon!
If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters!
We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects. Working at Yolo Group guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.
We value our employees as we do our customers by putting them at the centre of our universe.
Sportsbet Operations Executive
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