VIP Host (Japanese/Arabic/Hindi/English speaking)
Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style, service and satisfaction. With an exclusive soon-to-be-open invite-only members' Club, a boutique Hotel, a selection of restaurants, bars, a spa and a bakery, all in the heart of Tallinn, Bombay is dedicated to transforming the landscape of luxury VIP experiences.
With a mobile-first, customer-focused approach and fun and exhilarating gameplay, Bombay is crafted with one goal in mind: to redefine the future of luxury experiences in hospitality and entertainment. This means we're all about building relationships for the long-term, and creating personalised exceptional experiences worthy of a story. We are always open to people who share this vision, are happy to disrupt the status quo and committed to realising this potential. 🚀
VIP Hosts play a crucial role within Bombay in ensuring that high-value guests and players receive exceptional service and personalised attention at the casino. The primary focus of the role is to build and maintain strong relationships, promote customer loyalty, as well as cater to the needs and preferences of our VIP players. 🤝
Since our clients come from different backgrounds, we're looking for multiple VIP Hosts:
👉 Japanese speaking
👉 Arabic speaking
👉 Hindi speaking
👉 English speaking
NB! This job is mostly based in Tallinn, Estonia. However, if you're outside of Estonia, we do offer a relocation package.
✍️ Your daily tasks will be
- Welcoming and assisting our VIP customers as their main point of contact throughout their stay with us, being responsive and available to VIP players on demand, including outside regular business hours.
- Providing an exceptional, personalised service to VIP players on-site, including anticipating their needs and preferences on the go.
- Making sure all requests for their overall experience are being fulfilled, by liaising with the Service Operations and Travel team when necessary.
- Addressing and resolving any issues or complaints raised by VIP guests promptly and professionally, acting as a neutral liaison between VIP players and casino management to ensure a positive resolution.
- Promoting high-stakes games and other gaming activities to VIP guests.
- Ensuring compliance with all gaming regulations and casino policies, while always protecting sensitive player information and maintaining confidentiality.
- Keeping notes and ensuring client profiles are updated by the Service Operations team for most up-to-date information for our Client Directors.
- Taking ownership of the VIP experience at the Club or Club room of your location.
✔️ What we expect from you
- Exceptional interpersonal and communication skills.
- Strong analytical skills for assessing player data and preferences.
- Ability to perform well under pressure, always carrying a constructive, problem-solving attitude.
- Fluent in written and spoken English.
- Multilingual skills – fluency in additional and/or multiple languages is a bonus (for specifications check above).
- Ability to work flexible hours, including evenings, weekends, and holidays (time in lieu will be provided).
- Readiness to travel to other Bombay Collection assets and locations when required.
💪 Beneficial
- Previous experience in a customer-facing role, particularly in the casino industry and/or with VIP customers, is highly desirable.
- Knowledge of casino games and operations.
- Interest in and knowledge of crypto.
🚀 What will you find at Yolo Group?
- Celebrating together! 🥳 In addition to annual holiday, a birthday day off, paid vacation days to celebrate personal life achievements, e.g., child’s first school day, marriage, etc.
- Relocation package in case you're currently outside of Estonia.
- Access to Salu Digital Healthcare Platform, a chance to focus on your well-being via a monthly sports compensation with Stebby 🏋️, and support your mental health through Siffi. 🧠
- Paid sick-leave from the 2nd day. 🤧
- Generous learning & development package. 📚
- Opportunity to invest in the Group’s own venture fund, Yolo Investments. 💸
- Most legendary events and networking opportunities with colleagues. 🎉
- Comfortable and contemporary work location in the heart of the city with plenty of fruits 🍎, snacks, drinks, and good vibes.
This is your chance to be part of something unique, a world of exclusiveness, tailored solutions, and exceptional quality. Join us and help us craft unique experiences in hospitality and entertainment.🎯
Don't hesitate to apply, and we will sort everything out as we go!
Bombay Club and Hotel are part of Yolo Group:
Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 1000+ Yoloers from 60+ different nationalities around the world, the Yolo's disruptive DNA is matched only by a desire to take everything we work on "to the moon".
- Department
- Bombay Group
- Locations
- Tallinn, Estonia
- Employment type
- Full-time
Tallinn, Estonia
Benefits and perks
-
Fit and Healthy People
Although we are very fast-paced, we know that building a great business is a marathon not a sprint. Our active people love our wellness benefit. From the gym, to swimming pools, sports teams and fitness classes; your health, your choice!
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Birthday Day Off
We are pleased to give you a day off on your birthday to celebrate it with the closest ones. -
Growing to new heights
Personal growth is an essential part of our DNA. We are very proud of our many in-house learning & development programmes where we don’t only learn new skills but put them in the practice through ambitious and real startup-like business projects. -
Work Hard, Play Harder
We do celebrate all our achievements by having an amazing parties, summer days, Christmas galas and many more.
Workplace & Culture
Together we reach for the moon!
If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters!
We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects. Working at Yolo Group guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.
We value our employees as we do our customers by putting them at the centre of our universe.
VIP Host (Japanese/Arabic/Hindi/English speaking)
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