Our Hubb88 team is growing, and we are looking for a new talent to join us in Melbourne, Australia! 🇦🇺
Working at our company means working at a young, international, and fast-paced company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun! 🎉
Please note: You will need the existing right to work in Australia for this position 🇦🇺
✍️ Your daily tasks will be
Coordinate, onboard and offer support to internal and external clients, which integrate to our platform via API.
Creating and updating documentation.
Cooperate with Product Management and Quality Assurance Teams.
Serve as the primary point of contact and take ownership of our B2B customers, addressing their inquiries, concerns, and issues through various channels.
Build and maintain strong relationships with our B2B clients, engage in live chat support, and understand their unique needs and requirements.
Effectively route and escalate cases to technical, legal, commercial, finance, developer, or product teams as necessary.
Assist with maintaining information in our CRM system as well as document customer interactions and maintain accurate records of customer inquiries, resolutions, and feedback.
Stay up-to-date with our products, services, and industry trends, as well as collaborate with internal teams to provide accurate and relevant information to customers.
✔️ What we expect from you
Previous experience in a customer support role, preferably in a B2B environment.
Excellent communication skills, both written and verbal, with the ability to convey technical information in a clear and understandable manner.
Comfortable working from a local office but with remote teammates.
Strong problem-solving skills, with the ability to analyze and resolve complex customer issues effectively.
Patience, empathy, and a genuine desire to assist customers and provide exceptional service.
Proficiency in using customer support software, ticketing systems, and CRM tools.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
1-3 years of experience as a technical support, application engineer, or similar technical position is a plus.
Knowledge of SQL, Unit testing, Git, and CI is a plus.
Knowledge of Erlang, Redis, Clickhouse, RabbitMQ, Docker, bash, and Linux is a plus.
🚀 What will you find at Yolo Group?
Generous learning & development package 📚 (personal development plan & trainings, company-wide knowledge sharing & trainings)
Opportunity to invest in the Group’s own venture fund, Yolo Investments 💸
Focus on your well-being via monthly sports compensation, 5 health days per year, and private health insurance.
Celebrating together! 🥳 Birthday day off, 21 paid vacation days to celebrate personal life achievements, e.g., child’s first school day, engagement, marriage, etc.
Most legendary events and networking opportunities with colleagues across the whole Group 🎉
If you feel excited and would like to hear more, don't hesitate to apply, and we will sort everything out as we go!
Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast, and fair products and services. Powered by a team of 900+ Yoloers from 60+ different nationalities around the world, the Yolo's disruptive DNA is matched only by a desire to take everything we work on "to the moon".
Although we are very fast-paced, we know that building a great business is a marathon not a sprint. Our active people love our wellness benefit. From the gym, to swimming pools, sports teams and fitness classes; your health, your choice!
Birthday Day Off
We are pleased to give you a day off on your birthday to celebrate it with the closest ones.
Growing to new heights
Personal growth is an essential part of our DNA. We are very proud of our many in-house learning & development programmes where we don’t only learn new skills but put them in the practice through ambitious and real startup-like business projects.
Work Hard, Play Harder
We do celebrate all our achievements by having an amazing parties, summer days, Christmas galas and many more.
Workplace & Culture
Together we reach for the moon!
If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters!
We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects. Working at Yolo Group guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.
We value our employees as we do our customers by putting them at the centre of our universe.
Technical Customer Support for Hub88
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