Our Customer Experience department is growing, and we are looking for new talent to join us on our journey! 🚀

Working at our company means working at a young, international, and fast-paced fintech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun! 🎉

 You'll be an essential member of the Customer Experience Team, providing an unbeatable experience for our clients. You will provide a service that exceeds our customer expectations, taking ownership and ensuring queries and issues are resolved on the first contact. The business is expanding rapidly, so you'll be used to working in a fast-paced environment that is constantly evolving and innovating, putting our customers at the heart of everything we do.

✍️ Your daily tasks will be 

• Answering customer queries via chat and email in fluent formal Japanese;
  
• Investigating, escalating, and resolving customer cases;
  
• Collaborating with other teams and external partners;
  
• Being an active voice for the best customer experience inside the company.
  

✔️ What we expect from you

• Fluent in written and verbal Japanese and English;
  
• Excellent communication skills with an eye for detail and a proactive approach;
  
• Ability to learn and adapt quickly based on updated processes or toolsets;
  
• Tech-savvy – highly skilled with computers and new technologies;
  
• Previous experience managing demanding customers;
  
• Ability to remain focused on main tasks in stressful scenarios.
  
  

🟠 Additional information

This role involves working every two weekends or more and during public holidays. The working pattern is based on a monthly schedule and the working times are 09:00-17:30, 11:00-19:30, 13:30-22:00,17:00-01:30. 

🚀 What will you find at Yolo Group?

• Generous learning & development package 📚 (personal development plan & trainings, company-wide knowledge sharing & trainings)
• Opportunity to invest in the Group’s own venture fund, Yolo Investments 💸
• Focus on your well-being via monthly sports compensation, in-house gym and relaxing sleeping pods in our HQ, 3 health days per year, and private health insurance
• Celebrating together! 🥳 Birthday day off, paid vacation days to celebrate personal life achievements, e.g., child’s first school day, engagement, marriage, etc.
• Comfortable offices with its own cafeteria in HQ, plenty of fruits 🍎, snacks, drinks, and good vibes
• Most legendary events and networking opportunities with colleagues across the whole Group 🎉
• Free parking at the office

If you feel excited but would like to hear more, don't hesitate to apply, and we will sort everything out as we go! 

Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 900+ Yoloers from 60+ different nationalities around the world, the Yolo's disruptive DNA is matched only by a desire to take everything we work on "to the moon".