Our Studio in Argentina is growing, and we are looking for a Studio Operations Manager to lead our team and run the studio operations, ensuring a great customer experience through the quality of the processes! 🎉

Working at our company means working at a young, international, and fast-paced fintech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun! 🚀

✍️ Your daily tasks will be

•  Running studio operations in compliance with global regulations, guidelines and requirements by developing a solid management team and setting operational goals for each function.

• Identifying the necessary adjustments and/or improvements to meet globally set KPIs and OKRs.
• Planning, monitoring, appraising, and reviewing job contributions of Shift Managers and Assistant Shift Managers; providing feedback to the Head of Live Studios regarding the Technical Operations Manager and all team’s performance.
• Communicating to the HR manager all disciplinary and staff-related issues.
• Accomplishing staff results by communicating job expectations and feedback, offering daily support, direction, and assistance to the subordinates in all areas, and motivating teams and individuals to achieve set targets.
• Ensuring continuous and properly organized communication flow within a team, other departments, and the corporate office.
• Analyzing and resolving quality and service issues, identifying trends, and recommending system improvements.
• Developing and maintaining internal documentation (manuals, procedures, regulations etc.) for subordinates in compliance with general Company policies and supporting business needs.
• Forecasting and tracking of the Operation’s related costs to achieve accuracy of the spending and compliance with the budget.
• Carry out any other duties that the company may reasonably request that meet the needs of the business.
• Be the Brand Ambassador both at and outside of the workplace.
  
  

✔️ What we expect from you

• Experience managing units of 100+ employees, supervisors or first-time managers (3+ years) and minimum 1 year, managing Team managers/Team Leaders in Live Dealer Casino operations.
  •  Promotion and implementation of best practices in Live Dealer Casino
  operations.
  •  Experience and ability to optimize studio operations by applying Lean and Six
  Sigma methodologies.
  •  Proven track records of significant quality improvements and optimizations
  in the Live Dealer Casino industry.
  •  Experience and knowledge of general IT setup of Online Casinos,
  B2B integrations processes and physical security standards in a 24/7 studio.
  •  Financial basic knowledge and budgeting experience.
  •  Excellent spoken and written English and conversational level of Spanish.
  •  Powerful leadership qualities. Preferably staff coaching, mentoring, and developing skills.
  •  Strong project management experience with the ability to work independently.
  •  Good negotiation, mediation, problem/complaint/request-solving skills.
  •  Analytical thinking and good prioritization skills.
  •  Result-oriented attitude and high sense of responsibility.

🚀 What will you find at Yolo Group?

• Generous learning & development package 📚 (personal development plan & trainings, company-wide knowledge sharing & trainings)
• Opportunity to invest in the Group’s own venture fund, Yolo Investments 💸
• Focus on your well-being via gym pass and private health insurance
• Celebrating together! 🥳 Birthday day off, paid vacation days to celebrate personal life achievements, e.g., child’s first school day, engagement, marriage, etc.
• Comfortable offices with its own kitchen, plenty of fruits 🍎, snacks, drinks, and good vibes
• Events and networking opportunities with colleagues across the whole Group 🎉
• Free parking at the office

If you feel excited, but would like to hear more, don't hesitate to apply, and we will sort everything out as we go! 

Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 900+ Yoloers from 60+ different nationalities around the world, the Yolo's disruptive DNA is matched only by a desire to take everything we work on "to the moon".