Our VIP department is looking for an experienced and driven VIP Team Manager to lead the team on their journey! 🚀
You'll be ensuring that we always keep our VIP customers at the center of the universe by providing an unbeatable experience in the industry.
✍️ Your daily tasks will be
Taking the full ownership and responsibility of the VIP customer management area, making sure the experience we are providing is top-level, up-to-date and the best in the industry
Setting and achieving the goals of the VIP team to ensure the maximum effectiveness
Managing the entire VIP customer lifecycle from strategic planning to tactical activities with the objective to maximise customer lifetime value and increase customer engagement
Focusing on VIP customer acquisition and onboarding
Providing data-driven direction and focusing on improving the customer experience based on data available
Applying the best practice in relation to hosting and attending VIP events
✔️ What we expect from you
Previous high value customer management experience is a must
Previous solid experience (3-5 years) managing teams in the iGaming industry with the skills, experience, mindset and know-how on how to lead a team and support your team members in achieving great results
Previous experience on planning, hosting and attending VIP events
Strong leadership, cooperation and analytical skills combined with data-driven decision-making ability
Collaborative problem solver
Excellent work ethic
Ability to identify, evaluate, and implement solutions that increase VIP customer satisfaction and loyalty
Excellent written and spoken English
This role is based in Tallinn, Estonia and requires the person to be on-site together with the local team, as well as travel frequently
🚀 What will you find at Yolo Group?
Generous learning & development package (Innovation Days, Management Development Program, Stepping Up + other role specific courses)
Monthly sports compensation ⚽️
In-house gym, sauna and cafeteria
3 health days per year
Birthday day off 🥳
Free parking at the office
Our relaxing sleeping pods that deserve a separate mention
Opportunity to invest in the Group's own venture fund - Yolo Investments
Private health insurance after 1 year of being a Yoloer
Plenty of events, celebrations and field trips. We’re known for finding occasions to celebrate and get together (safely of course). It may sound like a cliché, but we work hard and we play hard - Barney Stinson would say that our parties are legen- wait for it -dary. And we mean legendary...🎉
Have you noticed how people in Hollywood movies go to the rooftop to stare in the distance and gather their thoughts...well, we have that inspirational rooftop terrace too.
We love sports and are passionate cricket ambassadors - we even have our own cricket team that welcomes new members.
Comfortable offices with plenty of fruit, drinks and good vibes
If you feel excited, but would like to hear more, don't hesitate to apply, and we will sort everything out as we go!
Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 900+ Yoloers from 60+ different nationalities around the world, the Yolo's disruptive DNA is matched only by a desire to take everything we work on "to the moon".
Although we are very fast-paced, we know that building a great business is a marathon not a sprint. Our active people love our wellness benefit. From the gym, to swimming pools, sports teams and fitness classes; your health, your choice!
Birthday Day Off
We are pleased to give you a day off on your birthday to celebrate it with the closest ones.
Growing to new heights
Personal growth is an essential part of our DNA. We are very proud of our many in-house learning & development programmes where we don’t only learn new skills but put them in the practice through ambitious and real startup-like business projects.
Work Hard, Play Harder
We do celebrate all our achievements by having an amazing parties, summer days, Christmas galas and many more.
Workplace & Culture
Together we reach for the moon!
If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters!
We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects. Working at Yolo Group guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.
We value our employees as we do our customers by putting them at the centre of our universe.
About Yolo Group
Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain and more. Serving millions of users worldwide, Yolo Group is committed to putting the customer at the centre of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 900+ Yoloers, the Group’s disruptive DNA is matched only by a desire to take everything it works on ‘to the moon’.
VIP Team Manager
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