Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain and more. Serving millions of users worldwide, we are committed to putting the customer at the centre of the universe via a wide range of fun, fast and fair products and services. Powered by a team of more than 800 Yoloers, the Group’s disruptive DNA is matched only by a desire to take everything it works on ‘to the moon’. If you’re curious, creative and have a flair for innovation then get in touch, we’re looking forward for you to join us as a Customer Experience Agent!
You'll be an essential member of the Customer Experience Team, providing an unbeatable experience for our clients. You will provide a service that exceeds our customer expectations, taking ownership, and ensuring queries and issues are resolved on the first contact. The business is expanding rapidly, so you'll be used to working in a fast-paced environment that is constantly evolving and innovating, putting our customers at the heart of everything we do.
✍️ Your daily tasks will be
Answering customer queries via chat and email in fluent German and English.
Investigating, escalating, and resolving customer cases.
Collaborating with other teams and external partners.
Being an active voice for the best customer experience inside the company.
✔️ What we expect from you
Fluent in written and verbal German and English.
Excellent communication skills with an eye for detail.
Ability to multitask, work in a team and adapt quickly.
Tech-savvy – highly skilled with computer and new technologies.
Previous experience managing demanding customers.
Basic knowledge of cryptocurrencies, sports betting, and casino games.
🚀 What will you find at Yolo Group?
Generous learning & development package (Innovation Days, Management Development Program, Stepping Up + other role specific courses)
Monthly sports compensation ⚽️
In-house gym, sauna and cafeteria.
3 health days per year.
Birthday day off 🥳
Free parking at the office.
Our relaxing sleeping pods that deserve a separate mention.
Opportunity to invest in the Group's own venture fund - Yolo Investments.
Private health insurance after 1 year of being a Yoloer.
Plenty of events, celebrations and field trips. We’re known for finding occasions to celebrate and get together (safely of course). It may sound like a cliché, but we work hard and we play hard - Barney Stinson would say that our parties are legen- wait for it -dary. And we mean legendary...🎉
Have you noticed how people in Hollywood movies go to the rooftop to stare in the distance and gather their thoughts...well, we have that inspirational rooftop terrace too.
We love sports and are passionate cricket ambassadors - we even have our own cricket team that welcomes new members.
Comfortable offices with plenty of fruit, drinks and good vibes.
If you feel excited, but would like to hear more, don't hesitate to apply, and we will sort everything out as we go!
Although we are very fast-paced, we know that building a great business is a marathon not a sprint. Our active people love our wellness benefit. From the gym, to swimming pools, sports teams and fitness classes; your health, your choice
Birthday Day Off
We are pleased to give you a day off on your birthday to celebrate it with the closest ones.
Growing to new heights
Personal growth is an essential part of our DNA. We are very proud of our many in-house learning & development programmes where we don’t only learn new skills but put them in the practice through ambitious and real startup-like business projects.
Work Hard, Play Harder
We do celebrate all our achievements by having an amazing parties, summer days, Christmas gala and many more.
Workplace & Culture
Together we reach for the moon!
If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters!
We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects. Working at Yolo Group guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.
We value our employees as we do our customers by putting them at the centre of our universe.
About Yolo Group
Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain and more. Serving millions of users worldwide, Yolo Group is committed to putting the customer at the centre of the universe via a wide range of fun, fast and fair products and services. Powered by a team of more than 700 Yoloers, the Group’s disruptive DNA is matched only by a desire to take everything it works on ‘to the moon’.