Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain and more. Serving millions of users worldwide, we are committed to putting the customer at the centre of the universe via a wide range of fun, fast and fair products and services. Powered by a team of more than 800 Yoloers, the Group’s disruptive DNA is matched only by a desire to take everything it works on ‘to the moon’. If you’re curious, creative and have a flair for innovation then get in touch, we’re looking forward for you to join us as a Technical Support Specialist who will support our end-users in their everyday work in our brand new office in Malta!
 

✍️ Your daily tasks will be

• Administrating macOS and Microsoft operating systems;
• Training end-users on hardware functionality and software programs;
• Ensuring that applications and computer systems work as needed for our members of staff (Mac, Windows, monitors, peripherals, printers, projectors, TVs etc);
• Connecting devices to the networks;
• Resolving software and hardware problems, warranty and/or insurance cases in a timely manner;
• Maximise computer systems capabilities by studying technical applications and making recommendations;
• Implement and optimise various processes to increase efficiency of the staff;
• Provide assistance with smooth on-boarding for new staff members;
• Keeping an assets inventory by documenting all the changes (new assets ordering, registration);
• Providing daily IT support to the employees;

✔️ What we expect from you

• Excellent level of verbal and written English;
• A team player and strong communicator, with excellent interpersonal skills;
• Eagerness to learn & Hands-on problem-solving ability.
• Previous experience with administrating macOS and Microsoft operating systems;
• Understanding how iOS and android operating systems are working;
• Hands-on experience with computer networks (both wireless and wired) and demonstrated knowledge of networking concepts (LAN/WLAN/WAN, TCP/IP, DNS, DHCP, etc);
• Ability to effectively prioritise and execute tasks in a high-pressure environment.
• Ability to think on your feet and adapt well to fast-changing environments and priorities will enable you to handle the pressure that is inherent to this role;

🚀 What will you find at Yolo Group?

• Generous learning & development package (Innovation Days, Management Development Program, role specific courses)
• 3 health days per year
• Birthday day off 🥳
• Pet-friendly environment 
• Plenty of events, celebrations and field trips. We’re known for finding occasions to celebrate and get together (safely of course). It may sound like a cliché, but we work hard and we play hard - Barney Stinson would say that our parties are legen- wait for it -dary. And we mean legendary...🎉
• We love sports and are passionate cricket ambassadors - we even have our own cricket team that welcomes new members.
• Comfortable offices with plenty of fruit, drinks and good vibes

If you feel excited, but would like to hear more, don't hesitate to apply, and we will sort everything out as we go!