You'll be an essential member of the Customer Experience Team, providing an unbeatable experience for our clients. You will provide a service that exceeds our customer expectations, taking ownership and ensuring queries and issues are resolved on the first contact. The business is expanding rapidly, so you'll be used to working in a fast-paced environment which is constantly evolving and innovating, putting our customers at the heart of everything we do.
✍️ Your daily tasks will be
Answering customer queries via chat and email in high level Japanese
Investigating, escalating and resolving customer cases
Collaborating with other teams and external partners
Being an active voice for best customer experience inside the company
✔️ You will be great for this role if you are
Fluent in written and verbal Japanese and good (or very good) in English
Excellent communicator and a team player
Able to multitask and adapt quickly while remaining detailed-oriented
Tech savvy – highly skilled with computers and new technologies
👍 And some beneficial skills
Previous experience managing demanding customers
Basic knowledge of cryptocurrencies, sports betting and / or casino games
Knowledge of the Japanese market and customer behaviour
🟠 Additional information
This role involves working every two weekends or more. The working pattern is based on a monthly schedule and the working times are 09:00-17:30, 11:00-19:30 or 17:00-01:30.
Feedback on the Yolo Group from existing employees (possibility to make contact upon request!):
Yolo Group に1年間勤務しています。 Coingamingで働く仲間は、気さくで、毎日とても楽しく働けます！ 時には、励まし合ってお互いを高めあったり、時には、ふざけあったりと、毎日が笑顔になれる職場です。 何か新しいことに挑戦したい、もっと自分を切磋琢磨したい！という方は是非ご応募ください！ ...
Although we are very fast-paced, we know that building a great business is a marathon not a sprint. Our active people love our wellness benefit. From the gym, to swimming pools, sports teams and fitness classes; your health, your choice
Birthday Day Off
We are pleased to give you a day off on your birthday to celebrate it with the closest ones.
Growing to new heights
Personal growth is an essential part of our DNA. We are very proud of our many in-house learning & development programmes where we don’t only learn new skills but put them in the practice through ambitious and real startup-like business projects.
Work Hard, Play Harder
We do celebrate all our achievements by having an amazing parties, summer days, Christmas gala and many more.
Workplace & Culture
Together we reach for the moon!
If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters!
We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects. Working at Yolo Group guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.
We value our employees as we do our customers by putting them at the centre of our universe.
About Yolo Group
Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain and more. Serving millions of users worldwide, Yolo Group is committed to putting the customer at the centre of the universe via a wide range of fun, fast and fair products and services. Powered by a team of more than 700 Yoloers, the Group’s disruptive DNA is matched only by a desire to take everything it works on ‘to the moon’.
Customer Experience Agent (Japanese Speaking)
Loading application form
Already working at Yolo Group ?
Let’s recruit together and find your next colleague.