Head of UX and Research
We are looking for a passionate and experienced Head of UX and Research to join our team and lead our efforts in understanding our customers and enhancing their experiences with our products. 🚀
We have created a new structure under our Chief Product Officer with an ambition to become more product led and focus on delivering value for our customers. The role will report directly to the CPO. We are currently working with an external agency with our UX and experimentation efforts, and are looking for a leader to bring these capabilities in house.
The Head of UX and Research will be responsible for building, leading, and driving a comprehensive UX and research function. This role is crucial in helping us better understand our customers, identifying market opportunities, and ensuring our product roadmaps are driven by valuable insights and data. The successful candidate will be at the intersection of customer experience, data analysis, product development, and engineering, working collaboratively to create seamless and impactful user experiences.
Working at our company means working at a young, international, and fast-paced fintech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun! 🎉
✍️ Your daily tasks will be
- Build, lead, and mentor a high-performing UX and research team;
- Develop and implement a team structure that supports the company’s goals and growth;
- Foster a collaborative and innovative team culture;
- Develop and execute an overall UX strategy that aligns with the company’s vision and objectives;
- Implement the necessary systems and tools to enable effective UX and research operations;
- Ensure the UX strategy is integrated with product and engineering processes;
- Implement frameworks and systems that centralize user feedback and ensure the teams utilize it to build their roadmaps;
- Conduct comprehensive user research to understand customer needs, behaviors, and pain points;
- Analyze market trends and competitive landscape to identify opportunities;
- Use qualitative and quantitative data to drive user-centered design decisions;
- Develop and enhance the company’s experimentation capabilities;
- Design, implement, and manage user testing and experiments to validate hypotheses and improve product features;
- Utilize insights from experiments to inform and refine the product roadmap;
- Act as a bridge between the customer, data, product, and engineering teams;
- Collaborate with stakeholders to ensure user insights are integrated into product development;
- Advocate for the user experience in strategic discussions and decision-making processes;
- Monitor and measure the impact of UX initiatives on customer satisfaction and business metrics;
- Stay up-to-date with industry trends, tools, and best practices;
- Support a culture of continuous learning and improvement within the team.
✔️ What we expect from you
- Proven experience in a senior UX leadership, preferably with experience building and leading a team;
- Strong background in user research methodologies and tools;
- Experience with UX design and prototyping tools (e.g., Sketch, Figma, Adobe XD);
- Demonstrated ability to translate user insights into impactful product decisions;
- Excellent analytical and problem-solving skills;
- Strong communication and collaboration skills;
- Experience working in agile environments is a plus;
- Excellent team player and communicator to fulfil the needs of different audiences;
- Critical thinker and curious: looking at the numbers, trends and data and coming to new conclusions based on findings;
- Data driven, led by the appropriate use of data to get to insight and drive decision making;
- Customer centric: driven by seeking to understand customers better, their behaviours and the link to business drivers;
- Outcome focused: committed to principles of an outcome led operating model;
- Excellent written and verbal English communication.
🚀 What will you find at Yolo Group?
- Generous learning & development package 📚 (personal development plan & trainings, company-wide knowledge sharing & trainings)
- Opportunity to invest in the Group’s own venture fund, Yolo Investments 💸
- Focus on your well-being via monthly sports compensation, in-house gym and relaxing sleeping pods in our HQ, 3 health days per year, and private health insurance
- Celebrating together! 🥳 Birthday day off, paid vacation days to celebrate personal life achievements, e.g., child’s first school day, engagement, marriage, etc.
- Comfortable offices with its own cafeteria in HQ, plenty of fruits 🍎, snacks, drinks, and good vibes
- Most legendary events and networking opportunities with colleagues across the whole Group 🎉
- Free parking at the office
If you feel excited, but would like to hear more, don't hesitate to apply, and we will sort everything out as we go!
Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 900+ Yoloers from 60+ different nationalities around the world, the Yolo's disruptive DNA is matched only by a desire to take everything we work on "to the moon".
- Locations
- Tallinn, Estonia
- Remote status
- Hybrid Remote
- Employment type
- Full-time
Tallinn, Estonia
Benefits and perks
-
Fit and Healthy People
Although we are very fast-paced, we know that building a great business is a marathon not a sprint. Our active people love our wellness benefit. From the gym, to swimming pools, sports teams and fitness classes; your health, your choice!
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Birthday Day Off
We are pleased to give you a day off on your birthday to celebrate it with the closest ones. -
Growing to new heights
Personal growth is an essential part of our DNA. We are very proud of our many in-house learning & development programmes where we don’t only learn new skills but put them in the practice through ambitious and real startup-like business projects. -
Work Hard, Play Harder
We do celebrate all our achievements by having an amazing parties, summer days, Christmas galas and many more.
Workplace & Culture
Together we reach for the moon!
If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters!
We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects. Working at Yolo Group guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.
We value our employees as we do our customers by putting them at the centre of our universe.
Head of UX and Research
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